Account Requests/Changes

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Passwords / Unlocking an Account

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Technical Support Hours

DI2E Dev Tools support is available during business hours (8am-5pm), U.S. East Coast time. Click "Open an Issue" at the top right of this page to open a new support case. Response and resolution times are based on the availability of support staff.

Contact Us

The easiest way to contact us is by clicking "Open an Issue" at the top right of this page to open a new support case. Response and resolution times are based on the availability of support staff. You can also reach us by telephone during business hours at 703-464-9951. If you need information on your pending proof of citizenship request (JPAS VR/Scattered Castles), please contact Patric Toler (phone: 703-464-6425, fax: 703-229-4113, patric.toler@sncorp.com)